Refund Policy

 


 

Returns


All returns MUST be authorised by Rideline before goods are returned.

  • Any product purchase which is not in an acceptable condition upon delivery will be sent back at the expense of the customer. Please ensure all items are in new & resaleable condition to avoid your RMA being rejected.
  • When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return/exchange might not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.
  • Ladies, if you are trying helmets on, please remove your makeup first. Your makeup will stain the cheek-pads and your return may not be accepted.
  • Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items, like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. We do understand that this is unavoidable in some circumstances.
  • Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached and in top hygienic condition.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or has missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery may be subject to a partial refund, however, this decision will be to the discretion of Rideline.

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund will only be issued after this time. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at websales@rideline.com.au.

 

Sale Items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at websales@rideline.com.au and send your item to:

18/157 Gladstone Street,
Fyshwick, Canberra,
Australian Capital Territory, AU 2609.

 

Sale Items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Helmet Returns


If you wish to exchange a helmet due to incorrect size choice, please contact us before the helmet is returned. Rideline will refuse the return of any helmet 7 days after delivery, except in the instance of a warranty issue. Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way. If we believe that the shell of the helmet has been compromised in any way, we will not accept the return. Helmet exchanges are reviewed on a case-by-case basis, and are not approved until assessed by a member of our Online Sales Team and deemed resalable. Rideline recommends that if you are making a first time helmet purchase, that you visit a local dealer to be measured and fitted correctly by a professional. If you do not have a local dealer, feel free to call us, we'd be happy to assist you over the phone. 

  • Ladies, if you are trying helmets on, please remove your makeup first. Your makeup will stain the cheek-pads and your return may not be accepted.

 

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping


To return your product, you should mail your product to:

18/157 Gladstone Street,
Fyshwick, Canberra,
Australian Capital Territory, AU 2609.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Change of Mind


If you simply changed your mind, Rideline will give you a refund for the purchase price, less any shipping charges, as long as:

  • You provide clear proof of purchase (including purchase date); and
  • The product and packaging is returned in its original condition; and
  • The product is returned within 7 days of the date of purchase or if the product was purchased by mail order, the return package is postmarked within 14 days of the date of dispatch from Rideline; and
  • You return any free gifts or limited edition products linked with the returned product


Any cost incurred by you in returning a Change of Mind product to Rideline will be borne by the customer. Purchases made on incorrect pricing will be refunded in full.

DANGEROUS GOODS (DG)
Rideline cannot accept returns or exchanges of DG items as all necessary paperwork does not cover return freight. If your order arrives damaged in transit please take photos of the damage and email them to our customer service department before and after opening the packaging to ensure the correct procedure is followed when rectifying the situation.