FAQ’s

 


 

Frequently Asked Questions That You Ask Us At Rideline


Here is a list of frequently asked questions we get here at Rideline. Have a scroll through and see if the question that you would like to ask us is already here. If you have a question that you would like to ask us that is not on this list already, please feel free to contact us.

 

  1. Are The Products Listed Online Readily Available?
    Products advertised on our site are pending warehouse or supplier stocks, we may sometimes not have the item in our warehouse and require to order it directly from our importers.

  2. Do you ship internationally?
    Currently no we do not, but with the future in mind, we do plan on being able to provide to rest of the world.

  3. How long will it take to receive my item?
    Orders can take as little as 3-5 business days, unless it is coming from our importers, then it can take up to 7 days.

  4. Layby or Holds?
    No we do not layby items. We believe AfterPay and zip money compensate for this...why wait when you can have it now?!

  5. My helmet doesn't have Australian standards sticker?!
    Never fear, Australian Standards AS1698, is now being replaced with the International UN ECE 22.05 Standard. To find if yours meets this standard check your strap for a white label with the letter "E" followed by a number eg. E12, E15, E11 etc. This is the bay it was inspected at, and is given that sticker as approval. If you are still on Australian Standards AS1698 do not worry as it is still just as safe.

  6. Can I Exchange or Return my item?
    Yes you certainly can as long as they meet our return or exchange policy.

  7. Pricing Policy
    All pricing is in Australian dollars (AUD$). All transactions are processed in Australian Dollars (AUD$) All of the prices, contents and specifications are correct as to the best of our knowledge and are subject to change without notice. We take no responsibility for any manufacturer errors in listings, specifications, part numbers, prices and model applications. We reserve the right to change specifications, product descriptions, pricing and applications at any time without further obligation.



TERMS AND CONDITIONS - BLACK FRIDAY - 15% OFF FULL PRICE- ONLINE EXCLUSIVE
Black Friday 15% Off Full Price offer is valid for a limited time online only on Rideline. The offer cannot be used in conjunction with any other offers, sale or promotions. Due to the high volume of demand, Rideline cannot guarantee the availability of stock during offer period. Not valid on previous purchases. Offer is not redeemable for cash and cannot be used to purchase gift cards. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. Prices are as marked on the website.

Terms and Conditions - Free Shipping 
The shipping promotion is valid only on Rideline.com.au online purchases within Australia. Rideline is not responsible to cover return freight costs on change of mind purchases. Faulty items will be replaced with same item originally purchased. For items that cannot be replaced a full refund will be offered. Rideline will pay all freight charges on faulty items.